I have a Dimplex Tahoe Opti-Myst Wall Hung Electric Fire and the smoke effect has stoped working. -The fan unit will be visible at this point, please check for any obstructions that may prevent the fan from turning, this may be a small piece of coal or pebbles that have fallen from the plastic bed above. Your remote control may have a similar frequency to other remotes in the home or there may be a radio frequency disturbance from outside sources. If it still does not work then the lamp may have failed. This causes nuts, screws, and bolts to come loose. Fan Heaters Electric fire? After switching the fire off and on again, the flame effect works again for a few minutes and then goes off. We contacted the manfacturer Dimplex and they sent a new brass piece. Purifier models, the air filter may be dirty and need to be cleaned or replaced. As our busy winter approaches, and with the continuing global situation, the impact can be seen in a number of ways: We apologise for any issues this may cause you. You may also have a defective Heater On/Off switch that may need to be replaced. Please refer to Operation section in the Owner’s Manual. A: Please review the Operating Instructions in the Owner’s Manual. On Dimplex fire type Exbury EBY15 the flame effect is not working? The fire is working perfectly otherwise,convector heating, lights etc. Check the wiring to make sure that all connections have … If louder, for example, it can be heard over the sound of a television operating normally, then first check if fire is positioned on a solid hearth. Please review the Operating Instructions in the Owner’s Manual. If you are finding that larger glowing sections are causing the heater to trip the thermal cutout, then you should disconnect power to the unit and discontinue use. Glen Dimplex is the No. A: There are three moving parts in the fireplace that could create a noise during operation. If the log set has been replaced and there is still no change, the LED Driver board for the log set may need to be replaced. Please review the Operating Instructions in the Owner’s Manual. The problem may be: A: Light should not be visible around the perimeter of the log set. Optiflame . -If your Optiflame fire includes a remote control unit to operate the fire it should be able to turn the fire to on or off and turn the heating element on or off. Manual / Remote switch may not be working. -For recent models with LED lighting please fill out the service call request form at the bottom of this page. Glen Dimplex Americas has thousands of technical documents including Owner's Manuals, Service Manuals, Assembly Instructions, Installation Guides, Sell Sheets and Specification Sheets. Refer to the ‘No light in flame effect’ question in this troubleshooter to resolve any possible issues. Don't see your question? -If this does not resolve the issue, then please fill out the service call request form at the bottom of this page. If this addresses the noise you are hearing then try positioning a piece of underlay or carpet under the fire when re-positioned on the hearth, this should solve the problem. Because Dimplex electric fires do not require a chimney, flue, pipe-work, or even a fireplace, you can choose where to place it wherever you like in your home. One of the main causes of a vibrating sound coming from an electric fireplace is the fans motor. -When in a quiet environment a heat blower motor can be heard operating in all of our Optiflame fires, this is normal. Available in range of … Last night we noticed that the other side has started to got rusty too !!! Optiflame® is the world’s most popular electric flame effect, and can be found in a wide selection of Dimplex fires. 1 in the world regarding electric fires. The other case is that the flame on your electric fireplace is powered by a motor that creates movement. The benefits of electric fires: Easy to install . Make sure there is good tension at the outlet, if the plug does not fit snug, replace the outlet. If so, bring the fire forward onto the carpet or rug in front of the fire place. (Dedicated means no other outlets or fixtures are sharing the same circuit breaker). It can be reset by switching the Main Power switch to OFF and waiting 5 minutes before switching it to ON. If the flicker rod is not rubbing against anything and you still hear a noise, then the flame motor must be changed. This could cause too much draw of amperage that is too close or over the maximum breaker amperage. Replace the hand held remote and receiver board where necessary. Make sure that it is properly connected to the flicker motor. Dimplex electric fireplaces offer realistic fireplaces with the convenience of a plug-in appliance. Bought fire all excited brought it home set it up couldn't believe crackling noise from it .used remote control it turned it off for 2 seconds unbelievable .service guy took a look at it no joy .so he said he get part for it waited for him to arrive no joy €400 later so we took back got our money back .so we have no fire for Christmas. Check the wire connections to the log set and the LED driver board as the may have come loose. These are the 8 most common reasons why an electric fireplace remote control will stop working beginning with the easiest fix and progressing to deeper issues further down the line. If the fan rotates freely but the problem persists, the fan motor may need to be replaced. -If the motor’s sound level has noticeably increased and these actions do not resolve the problem please fill out the service call request form at the bottom of this page. This odour is a normal condition caused by initial heating of internal heater parts and will not occur again. There may be radio frequency disturbance from an outside source. -Ensure the flame effect is switched on, the switch is typically marked with a light bulb graphic. Please review the Installation Instructions which came with your fireplace. We hope nothing ever goes wrong with your Dimplex product, but in case it does, here you will find a collection of product troubleshooters that will help you resolve a number of issues with your product. The biggest drawback about fireplaces is the mess created by burning wood. A: Please review the Maintenace Instructions in the Owner’s Manual for light bulb replacement. A: Please refer to Operation section in the Owner’s Manual. Remove and replace as outlined in the maintenance section of your Owner’s Manual. Is your unit connected to the proper voltage? Ensuring our customers and colleagues remain safe has been our top priority and to achieve this we have had to implement new ways of working, make changes to our production and customer services. After deciding on an electric fireplace that you love, you want to enjoy it, not stress over it not working. If the heater has not been in use for some time, the heater may be burning off any dust that may have accumulated while not in operation. *Most gas fireplaces produce over 20,000 BTU of heat in a single room while the average size home requires only 90,000 BTU to … Check to make sure that the On/Off switch on your unit is working properly. Oil Filled Radiators How to fix my convection heater...? -If a lamp is not operating refer to the ‘No light in flame effect’ question in this troubleshooter. -If the fire is still not responding to the remote control, and providing the product is within the warranty period please fill out the service request form at the bottom of this page. The remote may need to be changed or the remote receiver may need to be changed. On Dimplex fire type Exbury EBY15 the flame effect is not working? If you are unable to initialize the remote you will need to replace the remote and/or the circuit board if necessary. A: Please review the Operating Instructions in the Owner’s Manual. Home Heating Systems Dimplex wall fire sp4 [sp420]? Page 1 Valued Customer, We are pleased that you have chosen to purchase an electric fireplace manufactured by Dimplex North America Ltd. Over the years, valuable memories will occur around the warmth and comfort of your hearth. If it’s not, call customer service. This is all within about 8 weeks. Older Optiflame fires should be fitted with S.E.S candle bulbs. Then adjust the heating down, turning the dial anti-clockwise until a comfortable temperature is achieved. Try plugging unit into another outlet or install a dedicated 15 amp breaker for the unit alone. Remote receiver board may be defective and need to be replaced. we bought a opti myst fire in September 2010 for about £410. Keeping the fire stoked, while trying to keep the house clean is burdensome and time consuming. You will need to initialize the remote control with you unit. If have a Wall Remote Control it may need to be replaced. Please can you help. If there is no noise when the heat/fan is off, the noise is coming from the blower assembly and it may need to be replaced. Fill out the form and we'll get back to you. Check whether the spinner spindle is connected to the motor and that the flame generator drive motor is running. 7 Reasons Your Electric Fireplace May Not Be Working. If the switch does not stop the fan then the switch may need to be replaced. A: Please review the Installation Instructions which came with your fireplace. Q: I have no flame effect, what should I do? Click the below categories to filter questions and answers. Optiflame is our original flame effect, continually refined and improved since it revolutionised the fires market in 1988, and found in homes and hearths across the globe. Dimplex exbury 15 optiflame not working no heat? If your unit is equipped with a “Purifier” the fan will run continuously only if the 3 position switch is in the purifier fan position. Optiflame Effect not working? Should the cord get too hot to touch you must change the cord. The probable cause for this problem is … If you are using a Wall Thermostat control, check the operation guide. -If you cannot hear the motor running please unplug the fire and then remove the fueleffect by following the procedure within the operating instructions. The flame effect is not working, I have checked the batteries and they are ok, because when I press the on button,the signal beeps at the fire but the lights and flame effect does not come on. Check to make sure power is present at the main on/off switch on your unit. Thank you for allowing our product to be the backdrop for those special moments. This video demonstrates how to change the bulb in a Dimplex Cheriton electric fire. -If you can hear the motor running check that the lamps are working. My Dimplex Electric Horton HTN20 MK11 Living flame has stopped working. The flame motor, flicker rod and the blower motor. Once you have replaced the batteries you will need to re-initialize the remote with your unit. I bought more and fitted them but those blew as well. First check to see if your breaker has tripped or if the fuse has blown. If there is power at the switch but no power elsewhere in the unit then you may need to change the switch. If using batteries to power the wall remote, try replacing the batteries? Fan Heaters Dimplex Multifire 3 years old , little used? Convector Heaters Can you get a spare part? Ensure method of installation does. This could damage internal components of your fireplace. For this reason, it’s a good idea to tighten down all the screws on you… -For older models with S.E.S candle bulbs, check if one or all bulbs have failed. This is normal. If the heat cuts out when the thermostat is set to maximum but the room is no warmer it could mean that the cut-out could be faulty and will require servicing. -When in a quiet environment a motor can be heard operating in all of our Optiflame fires, this is normal. A: The power cord may get slightly warm to touch when the heater is on. Make sure that the main switch “A” is in the “On” position. Stoves. Luckily, fixing your fireplace shouldn't be hard to do. 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